FAQ

FREQUENTLY ASKED QUESTIONS

Click through to find all the answers to your burning Q's 🕯️

We ship worldwide!

We are pleased to offer free U.K. shipping on orders over £30 and free worldwide shipping on orders over £100.

We aim to dispatch your items in 1-3 business days, you will receive an email notification once this has happened. If you need your order ASAP, just shoot us a message and we'll do our best to get it out the door quicker. 

United Kingdom - Royal Mail 2nd Class: 1-3 business days

EU and Rest of Europe - DHL Standard tracked service: 5-8 business days

Brexit update: customers placing orders from the EU will not be charged any VAT, duty, or local handling fees, ever. The final price you pay will be at the checkout on our site, you will not pay anything extra. We take care of any and all fees.

Rest of the World -
UPS Worldwide tracked Service: 5-8 business days

U.K. £2.85 (free on orders over £30)

EUROPEAN UNION* & REST OF EUROPE: £7.00 (free on orders over £100)

U.S.A/CANADA: £9.00 (free on orders over £100)

REST OF WORLD: £9.00 (free on orders over £100)

*Brexit update: customers placing orders from the EU will NOT be charged any VAT, duty, or local handling fees, ever. The final price you pay will be at the checkout on our site, you will not pay anything extra. We take care of any and all fees.

If your order is over a week late (check the "how long will my order take" tab to see your delivery estimate based on location) please get in touch via the contact page so we can look into this for you!

International orders can sometimes take longer to arrive than expected, we kindly ask you allow two weeks for your order to arrive before contacting us.

If you're unhappy with your candles from us for whatever reason, please get in touch via the contact page, citing your order number in the subject line, or simply reply to your dispatched email notification and we will make arrangements based on the situation.

Any items that arrive damaged will be replaced ASAP by us, or refunded should you prefer. Just send us a photo of the damaged goods.

In the unlikely event an order from us goes missing in transit, and our delivery partner cannot locate it, we will send out a replacement order to you or issue you a full refund should you prefer. 

We use eco-friendly packaging wherever possible in our entire manufacturing process, including all our packaging. 

Your items will come wrapped in acid-free tissue paper, paper cushion wrap and/or biodegradable bubble wrap. Orders are shipped in an FSC approved cardboard box secured with 90% recycled packing tape. Everything is either recyclable, has been recycled, or biodegradable. 

If you're ordering a gift from us, let us know in the order checkout notes and we will make it extra special for your giftee inlcludng a special message from you to them <3

Esh candles are made prodominitaly with natural Soy Wax. Some of our candles also contain Beeswax, Vegetable, and Paraffin wax all manufactured in Europe. We also use organic pigment dyes, recyled cotton wicks, cold-pressed essential oils, and paraben free fragrance oils. See each products description for a detailed breakdown of all materials and ingredients used. 

If you do choose to burn your candle, you can dispose of any leftover wax remnants, in your home compost or garden waste bin. All our candles are naturally biodegradable and will break down over time. 

Some of our candles are made with essential oils (see product description), so we recommend using a wax burner to get the most out of your candle burn.  

Yes! At Esh, we not only make all our candles ourselves, we also design, manufacture, and build all of our candle shapes forms and moulds.

Esh has worked on big and small custom projects from the Barbican Centre, and Royal Botanical Kew Gardens, to weddings and boutique store offerings.

If you'd like to find out about having a custom candle shape made, or any other candle-y project, send us a message on our contact page and tell us a little about your idea and we can get back to you with a quote. 

Esh Candles are currently stocked in a growing number of retailers around the world! Click here to find a retailer near you.

We are always looking for new brands to team up with, and would love to hear from you! Head to our contact page and write us a little about your company, including where you are based, and we'll get back to you ASAP :)