🎅🎁🎄BLACK FRIDAY 20% OFF EVERYTHING: NO CODE NEEDED 🎄🎁🎅 +FREE CANDLE ON ORDERS OVER £30📮🎅⛄️

FAQ

FREQUENTLY ASKED QUESTIONS

Click through to find all the answers to your burning Q's 🕯️

This Black Friday weekend we are giving everyone 20% off their entire order! You don't need to enter any discount code, the 20% discount will automatically come off at the checkout. 

In addition, orders over £30 will receive 20% off PLUS one free lucky dip twirl candle. 

Orders over £45 will receive 20% off PLUS TWO lucky dip twirl candles. 

'Lucky dip' means the colour or colours will be randomly selected. But you can let us know your colour preferences in the order notes box, and we'll do our best to follow them whilst supplies last!

Our Black Friday deal will expire Monday night at 11:59pm GMT.

We ship worldwide!

Most U.K. customers will recieve their order in 1-3 business days.

If you need your order ASAP please choose 'Next Day' delivery at the checkout.

All orders are posted the following business day. You will recieve a dispatch notification with a tracking number or reference number once this has happened. Be sure to check your spam/promotions folder if you think you're missing an email from us.

United Kingdom -

Royal Mail Tracked 48-hour: dispatches next business day (including Saturday), delivered within 48 hours from dispatch.

Royal Mail Tracked Next Day: dispatches next business day (including Saturday), delivered following business day.

EU and Rest of Europe - DHL Standard tracked service: dispatches next business day. Delivery in 5-8 business days.

Brexit update: customers placing orders from the EU will not be charged any VAT, duty, or local handling fees, ever. The final price you pay will be at the checkout on our site, you will not pay anything extra. We take care of any and all fees.

U.S./Canada - UPS Worldwide tracked Service: dispatches next business day. Delivery in 3-5 business days.


Rest of the World -
UPS Worldwide tracked Service: dispatches next business day. Delivery in 5-10 business days.

U.K. £3.49 Tracked 48 Hour / £5.50 Expedited Next-Day

EUROPEAN UNION* & REST OF EUROPE: £7.00 (free on orders over £100)

U.S.A/CANADA: £9.00 (free on orders over £100)

REST OF WORLD: £9.00 (free on orders over £100)

*Brexit update: customers placing orders from the EU will NOT be charged any VAT, duty, or local handling fees, ever. The final price you pay will be at the checkout on our site, you will not pay anything extra. We take care of any and all fees.

It's Christmas, which means the post is very slow. We are sorry about this, and wish we could speed it up too!

UK: The majority of standard postage orders arrive within 1-3 business days of being dispatched, but sometimes may take longer than this, particularly during the holiday season. Please allow 10 business days from the dispatch date for your order to arrive before contacting us.

International: The majority of orders arrive within 1 week of being dispatched, but sometimes may take longer than this, particularly during the holiday season. Please allow 15 business days from the dispatch date for your order to arrive before contacting us.

If you're unhappy with your candles from us for whatever reason, please get in touch via the contact page, citing your order number in the subject line, or simply reply to your dispatched email notification and we will make arrangements based on the situation.

Any items that arrive damaged will be replaced ASAP by us, or refunded should you prefer. Just send us a photo of the damaged goods.

In the unlikely event an order from us goes missing in transit, and our delivery partner cannot locate it, we will send out a replacement order to you or issue you a full refund should you prefer. 

We use eco-friendly packaging wherever possible in our entire manufacturing process, including all our packaging. 

Your items will come wrapped in acid-free tissue paper, paper cushion wrap and/or biodegradable bubble wrap. Orders are shipped in an FSC approved cardboard box secured with 90% recycled packing tape. Everything is either recyclable, has been recycled, or biodegradable. 

If you're ordering a gift from us, let us know in the order checkout notes and we will make it extra special for your giftee inlcludng a special message from you to them <3

Esh candles are made prodominitaly with natural Soy Wax. Some of our candles also contain Beeswax, Vegetable, and Paraffin wax all manufactured in Europe. We also use organic pigment dyes, recyled cotton wicks, cold-pressed essential oils, and paraben free fragrance oils. See each products description for a detailed breakdown of all materials and ingredients used. 

If you do choose to burn your candle, you can dispose of any leftover wax remnants, in your home compost or garden waste bin. All our candles are naturally biodegradable and will break down over time. 

Some of our candles are made with essential oils (see product description), so we recommend using a wax burner to get the most out of your candle burn.  

Yes! At Esh, we not only make all our candles ourselves, we also design, manufacture, and build all of our candle shapes forms and moulds.

Esh has worked on big and small custom projects from the Barbican Centre, and Royal Botanical Kew Gardens, to weddings and boutique store offerings.

If you'd like to find out about having a custom candle shape made, or any other candle-y project, send us a message on our contact page and tell us a little about your idea and we can get back to you with a quote. 

Esh Candles are currently stocked in a growing number of retailers around the world! Click here to find a retailer near you.

We are always looking for new brands to team up with, and would love to hear from you! Head to our contact page and write us a little about your company, including where you are based, and we'll get back to you ASAP :)