FAQ

Esh

FAQ

Where do we ship and how long will it take?

We ship worldwide!

We aim to dispatch your items in 1-3 business days, you will receive an email notification once this has happened. 

United Kingdom -

Royal Mail Second Class: £2.95, non-tracked service, typically takes 2-3 business days to arrive.

UPS Express Service: £6.10 (tracked) dispatches ASAP, usually arrives next business day.

We are pleased to offer free U.K. shipping on orders over £50, use code: FREESHIPUK 
Please note only one discount code can be used at the checkout. 


EU-

DHL Standard tracked service: £12.00
Typically takes 7-10 days to arrive. Please provide a phone number at the checkout in case our delivery partner needs to contact you about delivery. 

Brexit update: customers placing ordrs from the EU will not be charged any VAT, duty, or local handling fees, ever. The final price you pay will be at the checkout on our site, you will not pay anything extra. We take care of any and all fees.

Rest of the World-

UPS Worldwide Service: £20.00 (tracked) please allow 10 business days for your order to arrive.

We are pleased to offer free worldwide shipping on orders over £80, use code: FREESHIPWORLD
Please note only one discount code can be used at the checkout. 

Please leave your phone number at the checkout to ensure a speedy transfer through customs.

I have a question about or would like to make a change to an existing order!

For all order enquiries please head to the contact page to send us a message. Or send us an email at: admin@eshcandle.com

If you would like to make a change to your order such as swapping a product, or changing your shipping address, please get in touch as quickly as possible to avoid dispatch delays.

DM's on instagram can often get lost, so please email us otherwise we may miss your message!

 

What is your return / refund policy? 

If you're unhappy with your candles from us for whatever reason, please get in touch via the contact page, citing your order number in the subject line, or simply reply to your dispatched email notification and we will make arrangements based on the situation. 

Any items that arrive damaged will be replaced ASAP by us, or refunded should you prefer. Just send us a photo of the damaged goods.

In the unlikely event an order from us goes missing in transit, and our delivery partner cannot locate it, we will refund you.


Can I use more than one discount code on my order?


Unfortunately we can only allow one discount code to be redeemed per order. 


How will my candles come packaged?

We use eco-friendly packaging wherever possible in our entire manufacturing process, including all our packaging. 

Your items will come wrapped in acid-free tissue paper, paper cushion wrap and/or biodegradable bubble wrap; and are shipped in a FSC approved cardboard box secured with 100% recycled packing tape. Everything is either recyclable, has been recycled, or biodegradable. 

We also include a small note card, which if you wish can be personalised! Please leave directions of what you would like us to write in the checkout notes section, or write to us at admin@eshcandle.com

 

What are Esh Candles made from? 

All our candles are handmade with natural wax, manufactured in Europe, and natural, non-toxic, dyes. We also use our own blends of cold-pressed essential oils in some of our candles, as described in each product’s description. 

All our candles are non-toxic, cruelty free, and made in a professional candle studio. 


What can I do with the remnants from my candle?

If you do choose to burn your candle, you can dispose of any leftover wax remnants, in your home compost or garden waste bin. All our candles are naturally biodegradable and will break down over time! 

Some of our candles are made with essential oil (see product description), so we recommend using a wax burner to get the most out of your candle burn.  


Can you make me a custom candle? 

Yes! At Esh, we not only make the candles ourselves, we also build, design, and manufacture all our candle shapes & moulds. If you'd like to find out about having a custom candle shape made, please send us a message on our contact page and tell us a little about your project and we can get back to you with a quote. 


How do I become a stockist?

We are always looking for new brands to team up with, and would love to hear from you! Head to our contact page and write us a little about your company, inlcuding where you are based, and we'll get back to you ASAP!